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Instructor was truly a Subject Matter Expert on ITIL. Instructor was able to bring in relevant “real world” examples and correlate them to the ITIL Processes and Functions. The learning portal was a great addition to the training and allows participants to go over all the information that was covered in the class and the books with a series videos and worksheets, for additional study. Would highly recommend this course. Candace C. / Time Warner Cable
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Our online classes feature a schedule that allows you to take a course without completely occupying your day. Designed to accommodate normal business hours across the US, we break long training days into shorter, better arranged sections that fit your work schedule.

Awareness

Our support system is the perfect place to receive more detailed instructions on using your theme.

The Golden Rule

We know everyone needs support. Our philosophy is to treat you as we would like to be treated.
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Foundation

Helping organizations understand the ITIL framework and the benefits of implementing it.

Find The Answers

The course explores IT service management frameworks and how it is used to enhance service quality. 

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Service Strategy

Enhance overall service quality and service provision.

Planning Ahead

Obtain a deeper understanding of underlying activities involved with management responsibilities.
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Service Design

Intense and focused exploration of the new and updated topics in ITIL® by owners view.

Learn By Watching

Service Design focuses on the managerial and control aspects of the operational environment.
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Service Transition

Makes sure that changes to services and Service Management processes are coordinated and carried out.

Enhance service quality

Focus on the managerial and control aspects of the operational environment.
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Service Operation

Ensuring that IT services are delivered effectively and efficiently.

Resolving Issues

Fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
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CSI

Aims to continually improve the effectiveness and efficiency of IT processes and services.

Continual Service Improvement

Uses methods from quality management in order to learn from past successes and failures.
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MALC

Skills to support an organization’s service delivery by bridging the service lifecycle stages.

Managing Across The Lifecycle

Focusing on business, management, and supervisory objectives, purposes, processes, functions, and activities.
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Knowledge Toolworks Blog and News!

Take Control of Your IT Infastructure. Yeah, There’s An Option For That.

2607, 2016

What is CSI? Continual Service Improvement ITIL

By |July 26th, 2016|Categories: News, Uncategorized|Tags: , , , , , , , , |0 Comments

Continual service improvement (CSI) Continual service improvement, defined in the ITIL continual service improvement volume, aims to align and realign IT services to changing business needs by identifying and implementing improvements to the IT [...]

2507, 2016

ITIL Service Operation

By |July 25th, 2016|Categories: News, Uncategorized|Tags: , , , , , , , |0 Comments

ITIL Service Operation As described in the Knowledge Toolworks ITIL training course, Service Operation aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers [...]

1707, 2016

What happens at the ITIL Service Desk / Help Desk

By |July 17th, 2016|Categories: News, Uncategorized|Tags: , , , , , , , |0 Comments

The Goal of the ITIL Service Desk is....... 1) To provide a single point of contact for Customers 2) To facilitate the restoration of normal operational service with minimal business impact on the Customer within [...]

707, 2016

Taking The ITIL Foundation Exam

By |July 7th, 2016|Categories: News|Tags: , , , , , , , , |0 Comments

Are you ready to take an ITIL Foundation test? ITIL Foundation Level The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used [...]

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We offer a full range of courses, including ITIL Foundation training, ITIL Lifecycle training, and ITIL Capabilities training. For a complete list of our current offerings, check out our course schedule.

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Cutting edge technology – Our courses combine live learning with additional knowledge assurance tools that reinforce the concepts covered in class. Feeling a bit lost on a topic?  KTW can help!

ITIL is published as a series of five core volumes.

Instructor Led courses provide you with an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The courses taught by KTW are intended for those who work within a service environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.

ITIL allows organizations to establish a baseline from which it can plan, implement, and measure.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency.

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