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The ITIL Foundation 2011 certification training is intense but well worth the time and effort!  The instructors were able to provide real world examples to almost all of the topics presented which helped immensely in a deeper understanding of ITIL and how it works in a vast array of businesses.  Thanks to the preparation I was given by the materials and expert instructors, I felt very adequately prepared for the certification exam and passed with ease.
Marsha

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 Flexible schedule – In class or Online.
Our online classes feature a schedule that allows you to take a course without completely occupying your day. Designed to accommodate normal business hours across the US, we break long training days into shorter, better arranged sections that fit your work schedule.

Awareness

Introduction to the ITIL® framework of best practice solutions for managing IT service delivery.

Important Competency

One-day course introduces the concepts in the ITIL® Lifecycle for managing activities.
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Foundation

Helping organizations understand the ITIL framework and the benefits of implementing it.

Find The Answers

The course explores IT service management frameworks and how it is used to enhance service quality. 

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Service Strategy

Enhance overall service quality and service provision.

Planning Ahead

Obtain a deeper understanding of underlying activities involved with management responsibilities.
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Service Design

Intense and focused exploration of the new and updated topics in ITIL® by owners view.

Learn By Watching

Service Design focuses on the managerial and control aspects of the operational environment.
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Service Transition

Makes sure that changes to services and Service Management processes are coordinated and carried out.

Enhance service quality

Focus on the managerial and control aspects of the operational environment.
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Service Operation

Ensuring that IT services are delivered effectively and efficiently.

Resolving Issues

Fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
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CSI

Aims to continually improve the effectiveness and efficiency of IT processes and services.

Continual Service Improvement

Uses methods from quality management in order to learn from past successes and failures.
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MALC

Skills to support an organization’s service delivery by bridging the service lifecycle stages.

Managing Across The Lifecycle

Focusing on business, management, and supervisory objectives, purposes, processes, functions, and activities.
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ITIL Training

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We offer a full range of courses, including ITIL Foundation training, ITIL Lifecycle training and ITIL Capabilities training. For a complete list of our current offerings, check out our course schedule.

Classroom and Virtual Class Schedule

Customer Reviews

We want your experience to be top notch. Knowledge ToolWorks takes pride in our delivery methods and tools that we have developed to assist each student in their path to success. Take a moment to read the reviews below to undestand who we are from our customer’s perspective.

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Cutting edge technology – Our courses combine live learning with additional knowledge assurance tools that reinforce the concepts covered in class. Feeling a bit lost on a topic?  Knowledge ToolWorks can help!

ITIL is published as a series of five core volumes.

Instructor Led courses provide you with an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The courses taught by KTW are intended for those who work within a service environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.

ITIL allows organizations to establish a baseline from which it can plan, implement, and measure.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency.

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Our exams come from ITIL Training Organization Accredited By Acquiros