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Flexible schedule – In class or Online.
Our online classes feature a schedule that allows you to take a course without completely occupying your day. Designed to accommodate normal business hours across the US, we break long training days into shorter, better arranged sections that fit your work schedule.
Introduction to the ITIL® framework of best practice solutions for managing IT service delivery.
Important CompetencyOne-day course introduces the concepts in the ITIL® Lifecycle for managing activities.
Helping organizations understand the ITIL framework and the benefits of implementing it.
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The course explores IT service management frameworks and how it is used to enhance service quality.
Enhance overall service quality and service provision.
Planning AheadObtain a deeper understanding of underlying activities involved with management responsibilities.
Intense and focused exploration of the new and updated topics in ITIL® by owners view.
Learn By WatchingService Design focuses on the managerial and control aspects of the operational environment.
Makes sure that changes to services and Service Management processes are coordinated and carried out.
Enhance service qualityFocus on the managerial and control aspects of the operational environment.
Ensuring that IT services are delivered effectively and efficiently.
Resolving IssuesFulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
Aims to continually improve the effectiveness and efficiency of IT processes and services.
Continual Service ImprovementUses methods from quality management in order to learn from past successes and failures.
Skills to support an organization’s service delivery by bridging the service lifecycle stages.
Managing Across The LifecycleFocusing on business, management, and supervisory objectives, purposes, processes, functions, and activities.
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We offer a full range of courses, including ITIL Foundation training, ITIL Lifecycle training and ITIL Capabilities training. For a complete list of our current offerings, check out our course schedule.
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Cutting edge technology – Our courses combine live learning with additional knowledge assurance tools that reinforce the concepts covered in class. Feeling a bit lost on a topic? Knowledge ToolWorks can help!
ITIL is published as a series of five core volumes.
Instructor Led courses provide you with an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The courses taught by KTW are intended for those who work within a service environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.
ITIL allows organizations to establish a baseline from which it can plan, implement, and measure.
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency.
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