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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

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The training and consulting delivered by Knowledge ToolWorks has helped Floyd Medical Center, Rome GA to identify areas on which to concentrate and improve. Having a framework like ITIL enabled us to not have to re-invent the wheel and know that we were using proven best-practices. Knowledge ToolWorks helped us merge together concepts from ITIL and PMBOK for a more seamless process when juggling projects and operations. Their trainers used real-world examples to relate the concepts to our people and our work. Knowledge ToolWorks worked with us to accommodate our busy schedule for onsite classes, and also provided a robust schedule of classes for which we could enroll individuals. I am very confident in recommending Knowledge ToolWorks for your IT service management initiative, training and certification. Charles H. /  HR Business Partner at Floyd Medical Center  
Charles H.

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 Flexible schedule – In class or Online.
Our online classes feature a schedule that allows you to take a course without completely occupying your day. Designed to accommodate normal business hours across the US, we break long training days into shorter, better arranged sections that fit your work schedule.

Awareness

Our support system is the perfect place to receive more detailed instructions on using your theme.

The Golden Rule

We know everyone needs support. Our philosophy is to treat you as we would like to be treated.
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Foundation

Helping organizations understand the ITIL framework and the benefits of implementing it.

Find The Answers

The course explores IT service management frameworks and how it is used to enhance service quality. 

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Service Strategy

Enhance overall service quality and service provision.

Planning Ahead

Obtain a deeper understanding of underlying activities involved with management responsibilities.
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Service Design

Intense and focused exploration of the new and updated topics in ITIL® by owners view.

Learn By Watching

Service Design focuses on the managerial and control aspects of the operational environment.
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Service Transition

Makes sure that changes to services and Service Management processes are coordinated and carried out.

Enhance service quality

Focus on the managerial and control aspects of the operational environment.
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Service Operation

Ensuring that IT services are delivered effectively and efficiently.

Resolving Issues

Fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
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CSI

Aims to continually improve the effectiveness and efficiency of IT processes and services.

Continual Service Improvement

Uses methods from quality management in order to learn from past successes and failures.
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MALC

Skills to support an organization’s service delivery by bridging the service lifecycle stages.

Managing Across The Lifecycle

Focusing on business, management, and supervisory objectives, purposes, processes, functions, and activities.
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Knowledge Toolworks Blog and News!

Take Control of Your IT Infastructure. Yeah, There’s An Option For That.

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ITIL Training

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We offer a full range of courses, including ITIL Foundation training, ITIL Lifecycle training, and ITIL Capabilities training. For a complete list of our current offerings, check out our course schedule.

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In Class And Virtual Training

We know what it’s like to need support. Our philosophy is to treat you as we would like to be treated. With a hands on support center, online documentaiton and HD video tutorials, it’s no wonder that some of our best reviews are about our amazing support.

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Cutting edge technology – Our courses combine live learning with additional knowledge assurance tools that reinforce the concepts covered in class. Feeling a bit lost on a topic?  KTW can help!

ITIL is published as a series of five core volumes.

Instructor Led courses provide you with an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The courses taught by KTW are intended for those who work within a service environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.

ITIL allows organizations to establish a baseline from which it can plan, implement, and measure.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency.

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